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Privacy, Security & Accessibility

Privacy Policy

At PlanetRx, we respect your personal privacy.  We will not release your name, street address, telephone number or e-mail address to any third party unless 1) we have your consent, 2) we are legally required to do so, or 3)  we, PlanetRx or its assets, are acquired by or merge with another company.  We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

Information We Collect

In designing our website, we started with the simple belief that customer service is our number one priority. Therefore the customer information we collect is used to enhance our services to you, our customer. Specific areas from which we collect data include:

Membership

Prior to checking out, we ask our customers to become a Member. To ensure easy shopping and timely product delivery, we ask for shipping information including your email address and phone number so we can quickly communicate with you about the status of your order.  Additionally, we may ask for limited demographic information which enables us to continually update our site to better meet the needs of our members.  Please note that while we can make your account inactive and ensure that PlanetRx in the future does not contact you, due to our quality control practices, we cannot delete member files.

E-mail Newsletters

We give our members the option to sign up for our email newsletter. This service is meant to better assist you to make informed decisions about your health, as well as the health of your family and friends. To sign you up, we simply need an e-mail address. Subscriptions can be canceled at any time. In addition, you may unsubscribe to any of the free personalized e-mail services you have chosen at any time, without any future correspondence or questions. If you do not wish to receive product and health information updates from us, you may unsubscribe in by clicking the unsubscribe link at the bottom of the e-mail.

Purchases

When you order from PlanetRx, we ask for your name, address, and credit card - all of which are necessary for purchase and delivery. To protect our members, we use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order.

Your Account

This section, which is only available to users who have become members of our site, includes convenient features to facilitate the consumer's shopping experience. A password is required to use Your Account.  See the "Membership" section for more information about the data collected when a customer creates an account.

Cookies

Our cookies, which are small pieces of information that are stored by the web browser on a computer's hard drive, help us facilitate customers' visits to PlanetRx. Cookies tell us when a user is a repeat visitor to our site, and let us know how he or she found us. They also allow us to automatically link our customers to their personalized accounts, including shopping baskets and Personal Shopping Accounts. Most Web browsers automatically accept cookies. Please check your browser's guidelines should you wish to reject cookies. A visitor who chooses to reject the cookie may still view our site's extensive content; however, he or she will not be able to make a purchase. Our cookies link to a member's identification number, which does not include any personally identifiable information.

Parental Consent

Our privacy policy prohibits us from accepting members who are under the age of 13. Children under the age of 13 are free to explore our site, but should they wish to become members or make a purchase we require that they do so through their parents' account. Should you have additional questions or concerns, please us Contact Us.

Sharing of Information

PlanetRx protects account information against unauthorized access or release. We will not release your name, street address, telephone number or e-mail address to any third party unless 1) we have your consent, 2) we are legally required to do so, or 3)  we, PlanetRx or its assets, are acquired by or merge with another company.  We may share aggregate customer data with selected manufacturers and advertising partners. In some cases, PlanetRx provides the email addresses of our current customers to direct email companies working on our behalf. In this way, these companies can appropriately direct our promotional mailings to the correct customers (e.g., to prevent duplicate promotions). Promotional emails only go out to customers who have indicated they wish to receive them and customers may elect at any time not to receive any further emails. You can unsubscribe from receiving promotional emails as described above in the E-mail Newsletters section.

Third Party Intermediaries

To complete credit card transactions, PlanetRx provides the following member information -- using secure communications -- to intermediary credit card processing companies: name, billing address, credit card number, expiration date, and the amount of the transaction. We share shipping information with intermediary shipping companies including but not limited to Fedex, UPS, USPS, and DHL.

Notification of Changes

We reserve the right to change or modify our policy at any time.  Any changes will be posted online.

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