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Shipping Policy

Options, Rates and Times

The shipping options, rates and time are determined by the items ordered, your shipping address, available shipping options and order processing time. Upon proceeding to checkout, the shipping methods and rates available for your order and shipping address will be indicated under the ‘Shipping Method’ section, and then confirmed once the order is complete. Our shipping carriers pick up from our facilities Monday through Friday, and, currently, there are no weekend delivery options or international deliveries available. For security reasons, we cannot change the delivery address once your order has been placed and confirmed.

Click on the link below to see our estimated rates and times. Please note: our shipping rates and times are subject to change at any time.

Estimated Shipping Rates and Times

Shipping Promotions

PlanetRx may offer shipping promotions for qualifying orders. These orders will have eligibility requirements that must be adhered to at all times.

Order Processing Deadline

For same-day processing and shipping, orders must be placed by 9:00 AM EST, Monday through Friday (except holidays), provided that all items ordered are currently in stock. Any order placed after the deadline, or on the weekend, will ship out the next business day. Special order items or other products that are on backorder may take up to 7 business days before the order ships. Please note: some items shown as available on the website are subject to status change due to manufacturer availability.

Shipping Confirmation

The PlanetRx Customer Service team will send you an automated shipping confirmation email when we have completed processing and shipping of your order.

Shipping Carriers

PlanetRx currently uses the UPS and SurePost®, which allow us to deliver to the contiguous United States, Alaska and Hawaii, Military Address (APO/FPO/DPO) and U.S. Territories.

Shipping Restrictions

The United States Department of Transportation (DOT) prohibits the air shipment of items that could contribute to an onboard fire or other accident. In order to be compliant with the DOT’s regulations, we are unable to ship the following items to Alaska, Hawaii, military addresses and U.S. Territories:

  • Aerosol Products

  • Flammable or corrosive liquids



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